Terms of service

Welcome to MG Monogram. These Terms of Service (“Terms”) govern your use of our website, products, services, and purchases made through our Shopify store.

By accessing our website or placing an order with MG Monogram, you agree to comply with and be bound by these Terms.

If you do not agree with any part of these Terms, please do not use our website or services.

1. About MG Monogram

MG Monogram is a luxury home textile and premium bedding brand specializing in high-quality bedding sets, comforters, duvet covers, pillow covers, cushions, and other home furnishing products.

All products are crafted with attention to detail, premium materials, and luxury finishing standards.

2. Eligibility To Use The Website

By using this website, you confirm that:

You are at least 18 years old or using the website under parental supervision
The information you provide is accurate and complete
You will not use this website for unlawful or fraudulent purposes

MG Monogram reserves the right to refuse service, terminate accounts, or cancel orders at its sole discretion.

3. Product Information & Availability

We strive to display product descriptions, colors, textures, dimensions, and images as accurately as possible.

However:

Actual colors may vary depending on screen settings and lighting
Slight variations in stitching, embroidery, texture, or print placement may occur
Handmade or handcrafted detailing may result in minor differences

Such variations are natural characteristics of premium textile products and are not considered defects.

All products are subject to availability.

MG Monogram reserves the right to:

Modify or discontinue products without prior notice
Limit product quantities
Refuse or cancel orders due to stock unavailability

4. Pricing & Payments

All prices displayed on the website are in Indian Rupees (INR) unless stated otherwise.

Prices may change without prior notice.

We reserve the right to correct pricing errors, inaccuracies, or omissions at any time.

Accepted payment methods may include:

Credit/Debit Cards
UPI
Net Banking
Wallets
Cash on Delivery (if applicable)

Orders will only be confirmed after successful payment verification.

5. Order Acceptance & Cancellation

Once an order is placed, you will receive an order confirmation email or message.

This confirmation does not guarantee acceptance of the order.

MG Monogram reserves the right to:

Refuse or cancel any order
Cancel orders suspected of fraud or unauthorized activity
Cancel orders due to pricing or inventory errors

Customized or made-to-order products cannot be cancelled once production has started.

Orders already processed or shipped may not be cancelled.

6. Shipping & Delivery

We aim to dispatch orders within the estimated timelines mentioned on the website.

However, delivery timelines are estimates and may vary due to:

Courier delays
Weather conditions
Public holidays
Operational issues
Remote location delivery limitations

MG Monogram is not liable for delays caused by third-party logistics providers.

Customers are responsible for providing accurate shipping information.

Additional charges may apply for:

Incorrect addresses
Re-shipment requests
Failed delivery attempts

Risk of loss and ownership of products passes to the customer upon successful delivery.

7. Return, Exchange & No Refund Policy

MG Monogram does not offer refunds.

We only provide:

Exchange of eligible products
Return approval for replacement or store credit at the company’s discretion

All return and exchange requests are governed by our Return & Exchange Policy.

To qualify for any return or exchange request:

The issue must be reported within 24 hours of delivery
An unboxing video is mandatory
Products must be unused, unwashed, and returned with original packaging and tags

MG Monogram reserves the right to reject any request that does not meet policy conditions.

8. Intellectual Property Rights

All content on this website, including but not limited to:

Logos
Brand name
Product designs
Images
Graphics
Videos
Text
Website layout
Marketing materials

are the exclusive property of MG Monogram and protected under applicable intellectual property laws.

You may not:

Copy
Reproduce
Modify
Distribute
Republish
Commercially exploit

any content without prior written permission from MG Monogram.

9. User Conduct

You agree not to:

Use the website for illegal activities
Attempt unauthorized access to systems or accounts
Upload harmful code or malicious software
Interfere with website functionality
Use false information or impersonate another person
Abuse promotional offers or discounts

Violation of these terms may result in restricted access, account suspension, or legal action.

10. Limitation of Liability

MG Monogram shall not be held liable for:

Indirect or consequential damages
Delivery delays caused by third-party couriers
Losses resulting from incorrect customer information
Temporary website interruptions
Color differences due to screen settings
Misuse or improper care of products after delivery

Our total liability for any claim relating to a product or order shall not exceed the amount paid for that product.

11. Product Care Responsibility

Customers are responsible for following product care instructions provided with the products.

MG Monogram is not responsible for damage caused due to:

Improper washing
Incorrect storage
Harsh chemical use
Excessive heat exposure
Mishandling after delivery

12. Promotional Offers & Discounts

Promotional campaigns, discounts, coupon codes, and offers:

May be modified or withdrawn at any time
Cannot be combined unless explicitly stated
May exclude selected products or categories

Sale or discounted items may be non-returnable or non-exchangeable.

13. Privacy & Data Usage

By using our website, you agree to the collection and use of information in accordance with our Privacy Policy.

We may collect customer information such as:

Name
Contact number
Email address
Shipping address
Payment information

This information is used solely for order processing, customer support, marketing communication, and service improvement.

MG Monogram does not sell customer personal data to third parties.

14. Third-Party Services

Our website may use third-party tools or services including:

Payment gateways
Logistics partners
Shopify applications
Analytics tools

MG Monogram is not responsible for third-party service interruptions, errors, or policies.

15. Governing Law & Jurisdiction

These Terms shall be governed and interpreted in accordance with the laws of India.

Any disputes arising out of the use of this website or purchases made through it shall be subject to the jurisdiction of the courts located in [Insert City, State].