Refund policy

At MG Monogram, every bedding collection is thoughtfully crafted with premium fabrics, fine detailing, and luxury finishing standards. We strive to ensure that every order reaches you in perfect condition.

As our products are made with high-quality home textile materials and careful craftsmanship, we request customers to review our Return & Exchange Policy carefully before placing an order.

Important Policy Notice

MG Monogram does not offer refunds under any circumstances.

We only offer:

Exchange of products
Return in eligible cases for store credit or replacement approval at the company’s discretion

Refunds to bank accounts, cards, UPI, wallets, or original payment methods are not applicable.

1. Return & Exchange Eligibility

We accept returns or exchanges only in the following cases:

Wrong product delivered
Product received is damaged during transit
Manufacturing defect in the product
Missing item(s) in the package
Size issue (only if approved by our support team)

All return or exchange requests must be initiated within 24 hours of delivery.

Requests raised after 24 hours may not be accepted.

2. Mandatory Unboxing Video Requirement

An unboxing video is mandatory for all damage, defect, shortage, or incorrect product claims.

The video must:

Be clear and continuous
Show the sealed package before opening
Clearly capture the outer packaging and shipping label
Show the complete unboxing process without cuts or edits
Clearly display the issue inside the package

Without an unboxing video, MG Monogram will not be able to process any replacement, return, exchange, or claim.

3. Additional Proof Required

Customers may also be asked to provide:

3–4 clear photographs of the product issue
Images of the outer packaging
Images of the shipping label
Any additional images or videos requested by our support team

4. Conditions for Return & Exchange

Products must:

Be unused, unwashed, and unaltered
Be returned with original tags, labels, packaging, and accessories
Be returned in the same condition as received
Be securely packed to avoid damage during transit

MG Monogram reserves the right to reject any return or exchange request if:

The product shows signs of use, washing, stains, perfume, or damage caused after delivery
Original packaging or tags are missing
The returned item differs from the original item shipped
The complete set is not returned
The request is raised beyond the allowed timeline

5. Non-Returnable & Non-Exchangeable Products

The following products are not eligible for return or exchange:

Products purchased during sale or promotional periods
Customized or made-to-order products
Clearance or discounted items
Gifted/free promotional products
Products marked as non-returnable on the product page
White/Ivory-colored products due to the delicate nature of the fabric
Used, washed, damaged, or altered items

6. Size Exchange Policy

Size exchange requests are subject to approval.

For approved size exchanges:

Customers will bear the shipping charges
Exchange will be processed only after the original item passes quality inspection
If reverse pickup is unavailable, the customer must self-ship the product

Please ensure you carefully check dimensions, size details, color, and product specifications before placing your order.

7. Reverse Pickup & Self-Shipping

For approved damaged or incorrect product cases:

MG Monogram may arrange reverse pickup depending on service availability
Up to 3 pickup attempts may be made

If reverse pickup is unavailable or unsuccessful:

Customers will be required to self-ship the parcel to our return address
Customers should use a reliable courier service
MG Monogram is not responsible for parcels lost or damaged during return transit

Customers are advised to record a packing video before dispatching the return parcel.

8. Return Processing Timeline

Once the returned product is received:

The product will undergo a quality inspection
Processing may take 7–20 business days after successful verification
Exchange or replacement dispatch timelines may vary depending on stock availability

MG Monogram reserves the right to approve or reject returns after inspection.

9. Store Credit Policy

In eligible approved cases where replacement is not possible:

Store credit may be issued at the company’s discretion
Store credit can only be used for future purchases on MG Monogram
Store credit is non-transferable and non-refundable

Cash refunds will not be issued.

10. Incorrect Shipping Information

MG Monogram will not be responsible for delivery issues caused due to:

Incorrect address provided by the customer
Incorrect phone number or email address
Failed delivery attempts due to customer unavailability

Additional shipping charges may apply for reshipment.

11. Cancellation Policy

Orders once placed may not be cancelled after processing or dispatch.

Customized or made-to-order products cannot be cancelled once production has started.

12. Quality Assurance Disclaimer

Our products are handcrafted and made using premium textile materials. Slight variations in color, texture, print placement, embroidery, or finish may occur due to: