Shipping policy

Shipping Policy

At MG Monogram, we are committed to delivering your luxury bedding and home textile products safely and efficiently. Every order is carefully packed with premium-quality packaging to ensure it reaches you in perfect condition.

Please read our Shipping Policy carefully before placing an order.

1. Order Processing Time

All orders are processed after successful payment confirmation.

Standard processing timelines:

Ready-to-ship products: 2–5 business days
Customized or made-to-order products: 7–21 business days depending on the product

Orders are not processed or shipped on:

Sundays
Public holidays
Company-declared holidays

During festive seasons, sales, new launches, or high order volume periods, dispatch timelines may be extended.

2. Shipping Timeline

Estimated delivery timelines after dispatch:

Metro cities: 3–7 business days
Other cities and towns: 5–10 business days
Remote locations: 7–14 business days

Delivery timelines are estimates and may vary due to:

Courier partner delays
Weather conditions
Operational disruptions
Government restrictions
Remote area accessibility

MG Monogram is not liable for delays caused by third-party courier services.

3. Shipping Charges

Shipping charges are calculated at checkout based on:

Delivery location
Order size and weight
Product category
Applicable promotional offers

Free shipping may be offered on selected products, order values, or promotional campaigns.

MG Monogram reserves the right to modify shipping charges without prior notice.

4. Order Tracking

Once your order is shipped, you will receive:

Shipment confirmation via email, SMS, or WhatsApp
Tracking ID and courier details

Tracking updates may take up to 24 hours to reflect after dispatch.

5. Incorrect Shipping Information

Customers are responsible for providing accurate:

Shipping address
Contact number
Email address
PIN code details

MG Monogram will not be responsible for delays, failed deliveries, losses, or additional charges caused by incorrect or incomplete information provided by the customer.

Additional shipping charges may apply for:

Re-shipping requests
Address corrections after dispatch
Returned-to-origin shipments

6. Delivery Attempts

Courier partners generally make multiple delivery attempts.

If delivery fails due to:

Customer unavailability
Incorrect address
Refusal to accept delivery

The order may be returned to our warehouse.

Additional shipping charges may apply for re-dispatch.

7. Damaged, Missing, or Incorrect Products

If you receive:

A damaged product
An incorrect product
A package with missing items

You must notify MG Monogram within 24 hours of delivery.

To process any claim, customers must provide:

Mandatory unboxing video
Clear photographs of the issue
Images of the shipping label and packaging

The unboxing video must:

Start before opening the package
Clearly show the sealed package
Show the full opening process without cuts or edits

Without a proper unboxing video, claims for damage, shortage, or incorrect items may not be accepted.

8. Reverse Pickup Policy

For approved return or exchange requests:

MG Monogram may arrange reverse pickup depending on service availability
Up to 3 pickup attempts may be made

If reverse pickup is unavailable or unsuccessful:

Customers must self-ship the parcel to our return address
Customers are advised to use a trusted courier service

MG Monogram is not responsible for products damaged or lost during return transit.

9. Packaging Requirements For Returns

Returned products must:

Be securely packed
Include original packaging, tags, and accessories
Be unused and unwashed

Customers are strongly advised to record a packing video before handing over the parcel to the courier.

If the returned item arrives damaged due to poor packaging, the return or exchange request may be rejected.

10. International Shipping

International shipping availability may vary by country.

International customers are responsible for:

Customs duties
Import taxes
Local handling fees
Any additional charges imposed by their country

MG Monogram is not responsible for delays caused by customs clearance procedures.

11. Cash On Delivery (COD)

Cash on Delivery may be available on selected orders and locations.

MG Monogram reserves the right to:

Restrict COD availability
Request prepaid confirmation for selected orders
Cancel COD orders deemed high-risk

Additional COD charges may apply.

12. Luxury Textile Disclaimer

Our bedding and textile products are crafted using premium fabrics and luxury finishing techniques.

Minor variations in:

Color tone
Texture
Embroidery placement
Stitch detailing
Fabric finish

may occur naturally and are not considered defects.

13. Delayed, Lost, or Stolen Packages

Once an order is marked as delivered by the courier partner, MG Monogram shall not be responsible for:

Lost packages
Stolen packages
Delivery issues arising after successful delivery confirmation

Customers are advised to ensure someone is available to receive the order.

14. Contact Information

For shipping-related assistance, contact us:

MG Monogram

Email: mgmonogram2026@gmail.com
WhatsApp: +91 8448317136

15. Rights Reserved